For any return application, you're required to write us an email with the problem with your order and offer as many details as you can. If you feel the size of the dresses is not suitable and want to open a dispute against this, then you should provide us enough evidences to prove it. Following are steps show you how to measure actual dress accurately:

Step 1: Turn inside over, find out bust points “B” & “C”.
(Bust point is on upper front bones, in the center of built-bra)

Step 2: find point “A” and “Point D” - on both sides of zips,
in the same horizontal line of points “B” & “C”.

Once you measure across all four points, you’ll get bust size of the dress.

Step 3：point E - in the vertical line of point A, 17 cm under it.

Find point F in the same, once you measure across point E & F, you can get waist size of the dress.

Once we got your evidence, our customer service staff will handle your cases as soon as possible.

Situations That We Do Not Handle the Return Application
hellominibox.com has the right not to handle the case when the buyer fails to provide any valid evidences in 3 working days. If you are not satisfied with the items you received and want to submit a return application with us, we suggest you'd better provide enough evidences timely, which is very helpful for you to get a refund or return.

If the size is not suitable and you want to start a dispute case with us, the evidence you provide to us should clear enough to show measurement discrepancy, (in which part the dress is not so suitable and how much the size discrepancy is). Also, you should strictly comply with the measurement of our website; otherwise we won't deal with it.

If there is color aberration, you want to start a dispute case with us. For a slight color aberration, you'd better show us a video clip by which we can clearly see it. However, for an obvious color aberration, as long as the pictures offered to us can display clearly, we will take your evidence. We suggest you follow our rules, otherwise we won't handle it.

If you return the items without our permission, we can’t accept your case.

Please kindly send us the delivery information including shipping method and tracking number within one week after you get our confirmation of returning for your item. In addition, for cases that when the item customer received has no quality problems at all, but the customer wants a refund just because he doesn't like it, then we are sorry to inform that HelloMiniBox also has the right not to deal with it.