hellominibox.com are always committed to providing the highest quality products and services, both pre-sale and after sale.

We offer dresses in two different policies.
One is "in stock dress" and other is "custom dress".
The quality and price are the same for these two type dresses.
Two kinds of return policy, the purpose is to meet the different requirements of customers.

In stock dress: We offer common colors and sizes. Simply put, you can apply for a return if you don't like it.
Custom dress: We can produce according to the customer's requirements. Only dresses with quality problems, customers can apply for a return.

After receiving the parcel, we recommend that you check the quality of the dress immediately.
If the dress has any quality problems, please contact us within 48 hours.

The return application should contain a simple description, dress picture or video.
We will carefully check we reserve production process pictures and delivery process pictures.
We will reply you within 24 hours.

In the following cases.
We will be according to the customer's wishes.
Arrange shipment again or a full refund.
1. The wrong parcel delivery or damage.
2. The dress size or color is not consistent with the order.
3. Dress have serious quality problem, dress can't be used or can't be repaired.

In the following cases.
We will provide a part refund within 10% of the price of the dress.
If the dress appear flaws, but does not affect the overall quality of the dress, and easy to repair.
For example: slight stains, small breakage, missing parts, etc.

The following conditions will not be suitable for return.
1. Received the dress for more than 48 hours.
2. The label of the dress has been cut.
3. The dress is not in the original state, damaged, and missing parts.
4. Just unilateral don't like the dress.
5. Choose the wrong size.

The following conditions are not quality issues and are not suitable for return conditions.
1. The actual size of the dress is larger than the size of the order, but no more than 3cm
2. A slight color difference between different fabrics.
3. There is a slight difference from the color displayed on the screen.
4. The quality problem of the free accessories.

Customers must pay for return shipping fee.
After we receive the returned parcel.
we will according to the actual situation of the order.
we will arrange a full refund or partial refund.

If you have any terms that don't understand,
Please don't hesitate to contact us.